Return & Replacement Policy

In the event you receive a damaged / defective article or an article that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team within 3 business days from the date of receipt of such delivery.

Upon receiving your complaint, Augmont shall verify the authenticity and the nature of the complaint. If Augmont is convinced that the complaint is genuine, Augmont shall provide a free replacement subject to the Product being sealed and is returned in the same tamper proof blister packaging in an intact, un-opened and non-mutilated condition in which it was delivered to the Customer. However, in the event of frivolous and unjustified complaints regarding the quality and content of the products, Augmont reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Augmont in this regard.

Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If you observe that the package is damaged or tampered, request you to refuse to accept delivery and inform Augmont at the earliest. The return process of the product may be restricted by Augmont depending on the nature and category of the product.

It shall be the responsibility of the User to ensure safe delivery of the defective/damaged product to Augmont’s custody. Till such time that the receipt is acknowledged as received by Augmont the risk of loss of the said product shall remain with the concerned Registered member. Augmont shall have the right to replace the returned product with a product which is similar in composition and equal in market value on the date of replacement

REFUNDS

Any refunds due by Augmont to the user for non-availability of articles shall be credited to the registered user’s business deposits balance with Augmont.

TRANSFER THROUGH SUCCESSION

Any gold / silver lying in the vault and the Customer Advance is non-transferable unless specifically allowed by Augmont. However, in case of death or insanity, Augmont shall transfer such gold / silver, and advance balance to your legal heir(s) after the required due diligence and your legal heir(s) shall be regarded as the Registered User thereafter